Did your solar company go out of business?
Your panels didn't stop needing care when your installer closed. We're building a service to watch your system, catch problems, and help get them fixed, no matter who put it on your roof.
Your panels didn't stop needing care when your installer closed. We're building a service to watch your system, catch problems, and help get them fixed, no matter who put it on your roof.
When an installer shuts down, owners lose the people who knew their system: the monitoring login, the warranty paperwork, the phone number to call when production drops. A failed inverter can go unnoticed for months if no one is watching the monitoring.
Twelve31 Energy is a care platform for these systems. We help you figure out what you own and get your monitoring back. Once Care launches, we'll watch it for you and line up a vetted local contractor when something breaks.
Home solar is built to run for decades, but the company that sold and installed it may not be around that long. A few public examples:
The upshot: the hardware often still has warranty coverage, but owners can lose the company that monitored the system, filed claims and sent technicians.
Not a complete list. Each line links to a public source.
| Company | What happened | Source |
|---|---|---|
| SunPower (incl. Blue Raven Solar) | Chapter 11, August 2024 | EnergySage |
| Sunnova Energy | Chapter 11, June 2025 | SEC 8-K |
| Titan Solar Power | Told employees it was closing, June 2024 | TIME · pv magazine |
| PosiGen | Ceased most operations, August 2025 | pv magazine USA |
| Lumio | Chapter 11, September 2024 | Scout Data list |
| Sunworks (incl. Solcius) | Chapter 7, February 2024 | Scout Data list |
| Solar Mosaic (lender) | Chapter 11, June 2025; loan servicing moved to Solar Servicing LLC | Business Wire · Forbright |
| Sunlight Financial (lender) | Chapter 11, October 2023; emerged December 2023 | Reuters |
If your loan servicer changed, your loan payments usually continue to the new servicer. That's a separate issue from who services the equipment on your roof.
Send us a photo of your inverter label. We'll help you figure out what you own and who still backs it.
Fill in the short form. Add a photo of your inverter label or a serial number if you can. A photo of the box on your wall is a good start.
We figure out the equipment and help you get back into the manufacturer's monitoring account, if one exists.
You get one production report so you know whether your system is doing what it should.
Ongoing monitoring, fault alerts, remote triage, and repair coordination with vetted local contractors.
Make, model and status lights or error codes, plus whether it is reporting.
Whether your monitoring app or gateway still connects, and which options exist if the installer's portal went dark.
Your recent output compared with what a system of your size, tilt and location should produce.
Which manufacturer warranties likely still apply to your panels, inverter and battery, and who to contact.
From your photos: panel soiling or damage, wiring, and the disconnect and meter area.
Confirming the system is owned, not leased or on a PPA, so we point you to the right party.
The free check is remote and based on the info and photos you send. It is not an inspection, and we don't climb on your roof.
Care is in development and not yet available. We're a platform that coordinates service. We are not a contractor; repair work is performed by independent contractors.
Twelve31 Energy is backed by Twelve31, an independent company. We aren't affiliated with any installer, manufacturer or lender, and we didn't sell your system.
We work with your equipment as it is, no matter who put it on your roof.
Everything we say about bankruptcies and warranties links to a public source.
We use your details only to contact you about your system and Care. No sharing.
The equipment check is free, and joining the list doesn't sign you up for anything.
Tell us about your system. We'll follow up to identify your equipment and let you know when Care opens near you.
Pull together your contract, warranty papers and equipment serial numbers, and check whether your monitoring app still works. Then contact the panel and inverter manufacturers directly; their warranties are usually separate from the installer. The installer's own workmanship warranty usually ends with the company. EnergySage · Solar Insure
Not necessarily. Panel and inverter makers carry their own equipment warranties, separate from the installer's workmanship warranty. For example, Maxeon and Enphase said they would support warranties on legacy SunPower systems. Solar Power World
Not always. Some monitoring ran through the installer's portal or a gateway that lost its connection. Many inverter makers offer their own monitoring apps, and checking the inverter's status lights is a good first step. Rhode Island Office of Energy Resources guide
Possibly, at some point. String inverter warranties can be shorter than panel warranties, so an inverter may need replacing during the system's life. We help you identify the model and its warranty so you know your options. Rhode Island OER guide
Net metering is an arrangement between you and your utility, not your installer. The rules vary by state and utility, so check your utility's tariff. U.S. Department of Energy · SEIA
No. Care is in early access. Joining the list gets you the free equipment check and a note when Care opens.
No. Twelve31 Energy is a platform. Repairs will be performed by independent, vetted local contractors.
Not at this time. Leased and PPA systems are maintained by the company that holds the contract.
No. The equipment check is free, and nothing is charged by joining the Care waitlist.
It takes about two minutes. A photo of the inverter label helps, but it's optional.